New Home Customer Service Consulting Since 1982 New Home Customer Service Consulting Since 1982
Three Important Goals
of Customer Service
Organizational and General Consulting
Homeowners Manuals
Annual Commitment Statement
Training
How To Do
Business With Us
Industry Policy
Free Stuff
Joe's Occasional Comments


New Home Customer Service is our business, our only business. We have been at it for twenty years. And in those years we have found that Customer Service or service after the sale is as important as anything a builder does. This philosophy has served us well. We work with many of the most aggressive and innovative new home builders in the nation.

Our philosophy of being available to our clients all the time for whatever reason has produced a client base that is both loyal and demanding. When a project has been completed we have a strong obligation to make the finished project - a manual, training, whatever - work for our clients. This means that we must be available to discuss problems and to be on-site when it is necessary.

If you are interested in finding out more about our services, consider the following:

  • Read our statement about the three goals of Customer Service
  • Read our statement about the Pristine Expectation of Quality
  • Read the requirements for excellent Customer Service
After you have done that, call Joe Turner at (707) 224-6344.
We can make it happen.