Failing to train is training to fail.

Training for Customer Service and corporate staff

Since 1982 we have trained more than 12,000 Customer Service, Construction and Sales professionals using our seminars, custom training programs and individual training sessions.

• Seminars - We develop seminar programs for building associations and other groups who are interested in providing training and information to large groups. We have conducted training seminars in 27 cities since 1990.
• Custom Training Programs - We develop custom training programs for clients who are interested in our Service Culture philosophy. This innovative program can transform attitudes, performance and motivation in companies quickly and efficiently. These seminars are custom designed for each client. Our Train-The-Trainer concept assures that new employees can be brought into the client's Service Culture quickly. Follow-up training and newsletter keep training results alive for years.
• Individual Training Sessions - We offer basic Customer Service skills for professionals in Customer Service. These seminars are custom-designed for each client.

Training subjects include:

• Why Customer Service is important in Today's New Home Industry
• Legal and Ethical Considerations in Customer Service
• Customer Expectations
• Managing the Construction/Sales/Customer Service Conflict Triangle
• Dealing with Anger and Hostility
• Developing People Skills
• Gender Issues in New Home Construction
• Effective Post Sale ServicesTM
• Creating Referral Sales through Excellence in Customer Service
• How to Eliminate Arguments and Prevent Conflicts
• Basic Skills - Walkthrough, Time Management, Listening,
  Taking Notes and Appearance.

TeamTraks - the most effect program for encouraging and motivating teamwork. TeamTraks is affordable and available for departments or for corporate programs. This training program is limited to approximately one new client per month.

Call (707) 224-6344 for more information.